Great question @Jmholmesjr1967! There is a "Remove Failed Device" option in the app that might suit this scenario best. To do this:
Let us know how this works for you!
door sensor failed, has been removed/destroyed. Now, i cannot remove the device from my Ring app. Going to Advanced Options does not remove it. There must be another way. Any advice?
Hey @marklellman. If the steps suggested by Marley are not successful, you'll want to get in touch with our support team to get this Contact Sensor removed from your system. They'll be able to offer more in-depth troubleshooting steps and take a closer look at what's going on. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.