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Having trouble with the retrofit alarm kit...

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New Neighbor

Having trouble with the retrofit alarm kit...

I've noticed odd behavior at some of my wired zones... And it is inconsistant, maybe only happening 10% of the time. 

 

Starting with the zone closed, I'll open the door/window...  The zone shows open as expected.   Then when I close the door window, ocasionally it seems like it is quickly registering as closed,open closed...  I know something is wrong when this happens because I hear a chime when the opening is being closed.  

 

Even more annoying is that sometimes the door/window is stuck saying open and I have to cycle the door/window a few times to get it to show as closed.

 

I used my multimeter to check the connections, and all looks fine from what I can tell.  Close to 0 ohms when the door/window is closed and 'infite resistance' when the door/window is open.


I even tried to add a 2k ohm end of line resistor to the end of the line to see if that would help.  It didn't...  

 

Wondering if I have a faulty retrofit kit (doubt it since I have 2 and they both exhibit the same behavior) or if there is something funky in the software? 

 

It is also worth noting that I have 3 main doors that use recessed contact sensors.  Never seen a problem with these.  All my windows and a sliding glass door use surface mount contact sensors.  I am only seeing problems with the surface mount sensors, but again they seem to function fine when tested with a multimeter for resistance. 

1 REPLY 1
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Community Manager

Re: Having trouble with the retrofit alarm kit...

Hi @talsma. If you are still having issues with your Retrofit Alarm Kit, I would recommend reaching out to our support team for further assistance. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.



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