When leaving the house I will frequently have my front door open while getting ready to go. When trying to arm the Ring alarm it reqests I bypass the front door contact sensor. I thought I would try this and see if the sensor starts working once I closed the door. Sadly it doesn't and remains bypassed. Also it doesn't seem to shaow anywhere in the app it is bypassed.
Every other alarm system I have used will allow your entry/exit sensor to be in open state while setting the alarm. If of course you don't close that sensor before arming completes the alarm will trigger.
Please offer an ignore option in addition to bypass, so the sensor starts working when the alarm finally sets. Or simply show a warning to close the entry/exit sensor or the alarm will sound after countdown. Also make sure the app clearly shows any bypassed sensors.
It is daft forcing me to close the door just to arm the alarm, it should allow you the countdown time to close it.
I assume you mean device setting? It is set to main door. If it is open when I try to arm the alarm, as I leave, I'm told I have to bypass it (or I need to close the door to begin the countdown). Once the alarm finishes arming the sensor remains bypassed, even though the door is now closed. As I said I have the door open while getting ready to leave and sometimes my kids are outside. I'm not going to shut the door on my children just so I can arm the alarm. My wired alarm has no issue with this scenario.
Of course I could just wait until I'm outside and use my phone, in which case why bother with a keypad?
It is daft I cannot start the arming process with the door already open, but can with it closed and then open and close it without affecting arming.
Thank you for sharing your experience with us @McLovin! We appreciate this feedback and will share it with the team. In the meantime, I recommend simply setting a longer exit delay. This way you will have time to arm and comfortably make your way out of your home along side your family.
Arming from the Ring app is another great way to improve the arming in away mode experience. I hope this helps!
The proper way to make this setting is
1. go to "devices"
2. select your alarm system
3. select the contact sensor you want to delay the arming
4. click the "setting" button on the top right corner of your phone
5. select "main door" from the placement
hope this can help...
Just to add my voice to this. Most people moving to Ring from another alarm system will expect this feature. I take the point about kids going out first. I'd also add putting luggage into a car, or helping an elderly or disabled person. There are lots of situations where it would be normal for the exit door to be open for some time before the alarm is set. The current behaviour is sensible for other sensors, but not for the main exit door.
Interesting request - I have had alarm systems from several companies and they all required all the doors to be closed to Arm and most required no motion as well. I find this a useful feature as it prevents me from arming it if I did something stupid like leave one of the sliders open! If a change is made, I hope it is an optional one!
This behavior is pretty common for security systems. While it seems annoying, it is actually a safety feature to prevent you from leaving the house with a door or window open that you didn't intend on leaving open. It also prevents someone from jamming a side or back door without your knowledge and entering your home or business after you leave. It is also there to alert you if a sensor is broken and would fail to trip the alarm.
My suggestion would be to use the app after you leave to arm the system.