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Forgot Account Info

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New Neighbor

Forgot Account Info

When I call the help number it asks me if I can sign it. I cannot sign in because I do not know the email account my son used to set it up.
1 REPLY 1
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New Neighbor III

Re: Forgot Account Info


@JoBAdams wrote:
When I call the help number it asks me if I can sign it. I cannot sign in because I do not know the email account my son used to set it up.

@JoBAdams , oh what a mess.  Everything Ring can do for you is all tied to your "Owner" email address for your Ring account.  When you telephone Ring Support for help, they will send a Verification code to that email address, to ensure you are the owner.  Sounds like you have to contact your son to get that email & email password.