@JoBAdams wrote: When I call the help number it asks me if I can sign it. I cannot sign in because I do not know the email account my son used to set it up.
@JoBAdams , oh what a mess. Everything Ring can do for you is all tied to your "Owner" email address for your Ring account. When you telephone Ring Support for help, they will send a Verification code to that email address, to ensure you are the owner. Sounds like you have to contact your son to get that email & email password.