This happened 9/22 & 9/24.
The first time we were asleep and the fire department was called. The smoke detector was not going off.
Same today. I was 3 feet away. The smoke alarm was NOT going off.
The listener just decides there is an alarm.
We’ve had the system approx 6 months with no issues. Nothing has changed in the setup or location of the base system or the smoke alarm.
I called support. The person didn’t seem to understand. He kept telling me my base was too far away from the detector. I argued that even if that was the case, why wouldn’t the system send me a low signal notification instead of calling the fire department.