False Alarm on Smoke Listener

Hi @DalRingUser. The Smoke & CO Listener is designed to listen only for the tones of a smoke or CO alarm sounding. I would definitely recommend performing a factory reset on the Listener and reinstalling it to ensure everything is running smoothly. To reset the Listener, press and hold the setup button (located on the side of the device) with the battery in, until the LED stops flashing (approximately 10 seconds). Once the reset is complete, you’ll want to set it up in the Ring App again by following the steps under Set Up a Device.

Should this ever happen again, please reach out to our support team so they can take a deeper look at your system and what may have caused this. You can give our support team a call at one of the numbers availablehere. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19here to see how to contact support. :slight_smile: