We are unable to see any previous recorded videos. We have tried using the web interface and the ios app.
We get the following message on all recorded videos: "There was an error retrieving this video. Please try again later."
- We are subscribed to the Basic protective plan and all settings seems just fine. - Your status page does not report any issues: https://status.ring.com - Your api returns status 500 Internal Sever Error: https://ring.com/account/api/ when inspecting the network traffic.
Please let us know if this is a general issue that will take several days.