ok thanks Chelsea, understood. I’ll try giving support a call instead
btw I kept an eye on the sensor for a longer period of time and I notice that every ~5 minutes it does the same thing: rapidly blinks for about 8 seconds then is on solid blue for about an additional 2 seconds. Repeat again 5 min later. It’s no wonder it’s wearing down the battery so quickly.
Update:
I just called Ring support and they confirmed they could see remotely that the sensor is abnormally checking in every 5 minutes. Since I’ve already tried removing/reinstalling the sensor to the system and also factory reset and new battery, he decided the sensor must be defective and is going to send me a replacement.
you were right @Chelsea_Ring that calling in gets a quick response. thanks!