The question is, are they really working on it? When we keep getting this same update for an extended period of time however, we don’t see any progress one would wonder is anyone actually still working on it.
I doubt they’re working on it, probably just trying to quiet us down here... for several months this has been the single most requested change
@Ring, y’all have time to post silly videos and contests...
but decide to ignore the customers and issues in the two most active threads in this entire forum community (counting views & replies, excluding employee made threads)?
Alerts open full screen video & disabling the full battery indicator can’t possibly take more than a month to implement, which shows y’all aren’t even working on these issues.
Y'all need to be more responsive and fix these things before we start lodging reports with the FTC...
An alternative may be to create a different keypad mount, with a swinging or sliding front piece that can cover portions of the keypad to block the battery light and dim the status lights. You have our addresses. Design/procure new mounts, mold them, package them and mail them out to everyone with keypads.
I have the same concern, my bedroom keypad just glows at night, and is keeping us up. It should only be a matter of a firmware update. When the unit is plugged into the wall, both the battery indicator plus the status indicator stay on. When the unit is unplugged from the wall, both are out, but the status indicator comes on with a keypress. The battery indicator should do the same in both instances regardless if it plugged into the wall or not. Once it is a full charge, shut it off until a keypress. Or, maybe dim it at night to somewhere around 25% power.
I have gotten into the habit of unplugging the unit from the wall at night, and then back in during the day.
I see two issues with the keypad: (1) There is no reason for a bright green light to remind me the battery is fully charged. Either dim it or turn if off altogether after charging as others have suggested. (2) Why is the battery light so large to begin with? A much smaller LED is just as useful and would not have to be very bright. If the keypad had been market-tested before full production, all of these faults would have come to light (pun intended) and adjustments could have been made before selling the first unit.
The battery lasts a long time, you can trust it. I have gone a month without it plugged in. I know the issue is the lights, but you can rest easy about the battery.
Agreed. I have my keypads hardwired to my existing wiring from my old alarm (using the 24v to 5v USB adapters). For now, I leave the alarm panel unplugged and will plug it in when the keypad batteries get low to charge them up for a day, and then unplug once done.