Disable keypad's "full battery" indicator LED light

It’s not necessarily just a matter of firmware, there has to be controlling circuitry in place to dim an LED. Since there seems to be only two states for the battery LED (off and on), there may only be on-off switching circuitry in place for the firmware to control. If that’s the case, it will take a HARDWARE upgrade to be able to control the brightness of that LED.

(the circuitry providing this functionality must have already been in place for the buttons, which I suppose are a separate assembly part)

1 Like

Thats fine, give us the ability to disable / turn it off then

6 Likes

@j0fer, I fear you are right about it not having the circuitry, otherwise I can’t understand how they would not have included it in the last update for dimming lights.

Hopefully they let us know Either way. I’ve already contemplated taking the keypad apart and disabling the LED myself but I’m keeping my fingers crossed that it can be fixed with software.

I won’t buy a new keypad just for that…

1 Like

It seems to me that the best alternative to dimming (and maybe an even better outcome than dimming alone) would be to

  1. Illuminate the green lamp indicating that the battery is charged [or charging] and working correctly ONLY when the keypad is illuminated. So it would only illuminate when the keypad is being operated.

  2. Illuminate warnings at all other times that the battery indicator would otherwise be illuminated. So, even if the keypad was not being used, it would display battery warnings.

For me personally, it seems that would be ideal.

5 Likes

Yes please add the option to turn the battery full led on or off.

2 Likes

@j0fer wrote:

It’s not necessarily just a matter of firmware, there has to be controlling circuitry in place to dim an LED. Since there seems to be only two states for the battery LED (off and on), there may only be on-off switching circuitry in place for the firmware to control. If that’s the case, it will take a HARDWARE upgrade to be able to control the brightness of that LED.

(the circuitry providing this functionality must have already been in place for the buttons, which I suppose are a separate assembly part)

There are more than two states to this LED, it has multi color capability.

Nobody is asking for a brightness slider on this, but simply the ability to turn the LED off.

i have merely compared to the fact that ring implemented a brightness slider to control the alarm status LED which seemingly nobody asked for, and did so months ago.

These keypads are perfectly capable of an update to allow turning this LED off,

ring’s customer service & support is just abismal… I used to recommend ring line of products until a few months of ownership. Now I’ll never let anyone I know come within 10 feet of ring products, better customer support and action taken to fix things or implement new features with competitors’ systems like my new 8ch NVR and PIR sensing cameras :slight_smile:

We really need this enhancement/feature. Kind of embarrassing they you can dim all the others to barely visible, but this single battery status LED is bright enough to illuminate my bedroom. If no dimming capability, than please consider allowing it to be disabled altogether.

How much information can a single LED provide anyways? Firstly, you have to be standing there in front of it to see that it’s on; secondly, if it were blinking I would open up the app to figure out what’s wrong. However, the app would alert you right away that something is awry, and it can do it from anywhere, and it can provide detailed information. The whole premise of Ring is that you don’t have to wait around to observe an LED indicator in order to know something is wrong… You are always connected to it!

I just don’t see the value of the constant-on green LED. Mine is covered with black electrical tape, and still green light is radiating out from other parts of the enclosure.

6 Likes

@Enginerd wrote:
We really need this enhancement/feature. Kind of embarrassing they you can dim all the others to barely visible, but this single battery status LED is bright enough to illuminate my bedroom. If no dimming capability, than please consider allowing it to be disabled altogether.

How much information can a single LED provide anyways? Firstly, you have to be standing there in front of it to see that it’s on; secondly, if it were blinking I would open up the app to figure out what’s wrong. However, the app would alert you right away that something is awry, and it can do it from anywhere, and it can provide detailed information. The whole premise of Ring is that you don’t have to wait around to observe an LED indicator in order to know something is wrong… You are always connected to it!

I just don’t see the value of the constant-on green LED. Mine is covered with black electrical tape, and still green light is radiating out from other parts of the enclosure.

Agreed. I’m at the point to suggest anyone wanting this disabled bombard ring’s phone support voicing are concerns. It’s an absurd waste of energy, not to mention why it’s brighter than my actual night light and can light an entire room.

1 Like

Sorry, Ring but this issue is embarrassing. I purchased the kit with the 2 key pads and 3 door/window sensors and just installed it w/o knowing about this problem. Well, today I will be putting everything back in the box and return it to Best Buy because of this issue. I can’t sleep with that light in my bedroom and I do want a keypad in the room - that’s the reason I got the kit with the 2 key pads. I may purchase it after this issue gets fixed. What a shame :frowning:

2 Likes

Sorry you feel this way, and we certainly understand your frustration. I can assure you we are working on a solution for the Keypad battery brightness.

3 Likes

Awesome to hear, I just purchased the 2 keypad kit and ran into this. Is there an ETA, seems like this was reported quite awhile ago…

2 Likes

Hey @SteveMat . At this time there is no ETA to give on Keypad Battery LEDs. We appreciate everyones’ patience while our team works on improving this experience.

1 Like

The question is, are they really working on it? When we keep getting this same update for an extended period of time however, we don’t see any progress one would wonder is anyone actually still working on it.

3 Likes

@Gsxr wrote:
The question is, are they really working on it? When we keep getting this same update for an extended period of time however, we don’t see any progress one would wonder is anyone actually still working on it.

I doubt they’re working on it, probably just trying to quiet us down here… for several months this has been the single most requested change

3 Likes

@Ring, y’all have time to post silly videos and contests…

but decide to ignore the customers and issues in the two most active threads in this entire forum community (counting views & replies, excluding employee made threads)?

Alerts open full screen video & disabling the full battery indicator can’t possibly take more than a month to implement, which shows y’all aren’t even working on these issues.

Y’all need to be more responsive and fix these things before we start lodging reports with the FTC…

3 Likes

An alternative may be to create a different keypad mount, with a swinging or sliding front piece that can cover portions of the keypad to block the battery light and dim the status lights. You have our addresses. Design/procure new mounts, mold them, package them and mail them out to everyone with keypads.

Problem solved!

1 Like

I have the same concern, my bedroom keypad just glows at night, and is keeping us up. It should only be a matter of a firmware update. When the unit is plugged into the wall, both the battery indicator plus the status indicator stay on. When the unit is unplugged from the wall, both are out, but the status indicator comes on with a keypress. The battery indicator should do the same in both instances regardless if it plugged into the wall or not. Once it is a full charge, shut it off until a keypress. Or, maybe dim it at night to somewhere around 25% power.

I have gotten into the habit of unplugging the unit from the wall at night, and then back in during the day.

1 Like

I see two issues with the keypad: (1) There is no reason for a bright green light to remind me the battery is fully charged. Either dim it or turn if off altogether after charging as others have suggested. (2) Why is the battery light so large to begin with? A much smaller LED is just as useful and would not have to be very bright. If the keypad had been market-tested before full production, all of these faults would have come to light (pun intended) and adjustments could have been made before selling the first unit.

4 Likes

Yep this is also the case with the flashing charging indicator.

1 Like

How is this not an option that light is blinding and all other lights can be dimmed!

I hardwired my keypads because I wasn’t comfortable trusting the battery but that light is insane. I talked to customer service and they didnt seem to think anything was in the works.

2 Likes