Contact sensor

Contact sensor won’t communicate with the base station.I don’t see it in my phone.Is not download the info or not received.I did remove the battery .keep doing same thing…Would you please help?Thanks!!!

Have you tried to factory reset the contact sensor?

https://support.ring.com/hc/en-us/articles/360000071906-How-to-Completely-Reset-Your-Alarm-Devices

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