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Contact sensor not using range extender

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New Neighbor

Contact sensor not using range extender

I just completed install of an 8 piece Gen2 kit. I have 2 door sensors in the same room, and one of them consistent shows the weak signal icon in the app. It reliably shows open and closed. The other door sensor in the same room shows no issues.

I've played around with placement of the range extender and it has had no effect on the signal of this door sensor. I've removed and reconnected the sensor and the range extender to no effect.

Is there any way to see what sensors are using the range extender, or does anybody have any other diagnostic tips?
1 REPLY 1
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Community Manager

Re: Contact sensor not using range extender

Hi @lakeguy77! If your Range Extender is plugged in and setup to the Base Station, this device should connect with your Contact Sensor depending on placement. The best test will be to eliminate the Range Extender from the area, and bring the Contact Sensor in question closer to your Base Station. Once done, please attempt a few open/ close events and allow some time for the Ring app to display the updated signal strength. The Contact Sensor should have it's strongest connection near the Base Station. This will confirm that your Contact Sensor is reporting proper statuses. 

 

Something else that can be done, is moving a different Contact Sensor to the desired mounting area where the signal concern is, to see if another Contact Sensor displays a different signal strength.

 

Often times, if the Base Station is within reasonable range of a sensor, the sensor will remain connected to the Base Station rather than using a nearby Range Extender. If this is so, and the Contact Sensor is operating as intended other than utilizing the Range Extender, this will mean that, for the time being, the Base Station is providing the better connection. Rest assured, if the Range Extender is needed for communication, it will be used. I hope this helps! Smiley Happy



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