cancel
Showing results for 
Search instead for 
Did you mean: 

Contact sensor continues to show tampered in app

Highlighted
New Neighbor

Contact sensor continues to show tampered in app

I had a contact sensor go off offline in my app.  In an attempt to check the sensor I pulled off the cover and got a tampered indicator for the sensor.  I 've tried to reset it numerous times from the sensor by removing the cover, removing the battery, pressing the tamper button and replacing the battery as I hold it in.  After the flashing finishes,  I replace the cover but continue to show the tampered indicator in my app for that sensor.  What am I doing wrong?

3 REPLIES 3
Highlighted
Neighbor II

Re: Contact sensor continues to show tampered in app

I had this issue with a sensor recently. The cover got hit by someone and was slightly off. I just popped the cover off. Popped the battery out and back in. Checked and it was fine after that. Maybe try arming and disarming the alarm. I know it was saying tampered for a day or two before I did correct it. And my alarm was turned on and off over that time. Maybe it will work out for you.
Highlighted
New Neighbor

Re: Contact sensor continues to show tampered in app

Mine is doing the same. I have followed reset/remove instructions ... it works fine but keeps shoing 'tampered'. Can someone help please?

Highlighted
Community Manager

Re: Contact sensor continues to show tampered in app

Hey @VikasB, happy to chime in here. You'll want to make sure the cover is snapped completely on for the Contact Sensor to remove the Tampered message from the Ring App. You can also try moving the sensor closer to the Base Station and then removing and replacing the cover to see if it is a distance-related concern. 

 

If that is not successful and the Contact Sensor still reads as tampered, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Feel free to let us know what support recommends if you contact them, as it may help other neighbors with a similar concern! Smiley Happy 



Curious and want to learn more about the Community? Visit our Community 101 - New Member Checklist here.