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Contact Sensors Going Offline

SOLVED
New Neighbor

Contact Sensors Going Offline

Hey guys I have about 40 contact sensors and I’m frequently getting one or two going offline then some time later online, sometimes staying offline for hours or days.

What the heck is going on here?

4 REPLIES 4
Community Manager

Re: Contact Sensors Going Offline

Hey @Carrera997 , thanks for coming to us with your concerns. When these 2 Contact Sensors go offline, are they unresponsive and what do you usually have to do to reconnect them?

 

I always recommend checking the distance to the Base Station to ensure they are well within range.



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New Neighbor

Re: Contact Sensors Going Offline

I don’t have to do anything usually, they just magically come back online a few hours or days later. They’re unreachable from the Base and app during this time.

Community Manager

Re: Contact Sensors Going Offline

It sounds like distance and interference could be a cause for this, given how it goes offline but then automatically reconnects later. If these two Contact Sensors are well within the range of your Base Station, I recommend removing them from the zwave network and readding them. Let me know if that does the trick!



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New Neighbor

Re: Contact Sensors Going Offline

UPDATE: I reloctaed my Ring base from one end of the 50-ft long house to a more central location and things seem to be much more stable now.  No more sensors on/offline.

 

Thanks guys