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Hey @Carrera997 , thanks for coming to us with your concerns. When these 2 Contact Sensors go offline, are they unresponsive and what do you usually have to do to reconnect them?
I always recommend checking the distance to the Base Station to ensure they are well within range.
It sounds like distance and interference could be a cause for this, given how it goes offline but then automatically reconnects later. If these two Contact Sensors are well within the range of your Base Station, I recommend removing them from the zwave network and readding them. Let me know if that does the trick!
So, I have not had an issue until I arrived at our cabin and turned off the alarm. The sensor is very close to the base station. For some reason it just lost signal. The system is only a couple months old. I even replaced the battery. Still not luck. Any suggestions?
My back door contact sensor with offline. I followed the confusing and inadequate instructions to remove the senosr. I tried multiple times but could not remove the sensor from my account. I tried about eight times to resolve this. I am thinking maybe it was a mistake to buy this Ring alarm sytem. UGH!
Hey @Frustratedwithring. If you are having troubles removing the contact sensor from your system, you may have to do the option for Remove Failed Device instead of "Remove Device." You will see both of these options under Advanced Options under the Contact Sensor's settings, so try to do remove failed device to see if you can have it removed this way! If not, please be in touch with our support team here.
The key to successfully reconnecting, reconfiguring or removing a contact sensor that has lost connection is to PLACE IT NEXT TO THE BASE STATION. I had a sensor lose connection and tried everything. But when I called Ring Help, the first step that they told me was to take the sensor down and place it next to base station. Then removing the device worked exactly as described in the instructions.