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Contact Sensors Going Offline

SOLVED
New Neighbor

Contact Sensors Going Offline

Hey guys I have about 40 contact sensors and I’m frequently getting one or two going offline then some time later online, sometimes staying offline for hours or days.

What the heck is going on here?

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New Neighbor

Re: Contact Sensors Going Offline

UPDATE: I reloctaed my Ring base from one end of the 50-ft long house to a more central location and things seem to be much more stable now.  No more sensors on/offline.

 

Thanks guys 

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11 REPLIES 11
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Community Moderator

Re: Contact Sensors Going Offline

Hey @Carrera997 , thanks for coming to us with your concerns. When these 2 Contact Sensors go offline, are they unresponsive and what do you usually have to do to reconnect them?

 

I always recommend checking the distance to the Base Station to ensure they are well within range.



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New Neighbor

Re: Contact Sensors Going Offline

I don’t have to do anything usually, they just magically come back online a few hours or days later. They’re unreachable from the Base and app during this time.

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Community Moderator

Re: Contact Sensors Going Offline

It sounds like distance and interference could be a cause for this, given how it goes offline but then automatically reconnects later. If these two Contact Sensors are well within the range of your Base Station, I recommend removing them from the zwave network and readding them. Let me know if that does the trick!



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New Neighbor

Re: Contact Sensors Going Offline

UPDATE: I reloctaed my Ring base from one end of the 50-ft long house to a more central location and things seem to be much more stable now.  No more sensors on/offline.

 

Thanks guys 

View solution in original post

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New Neighbor

Re: Contact Sensors Going Offline

So, I have not had an issue until I arrived at our cabin and turned off the alarm. The sensor is very close to the base station. For some reason it just lost signal. The system is only a couple months old. I even replaced the battery. Still not luck. Any suggestions?

 

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New Neighbor

Re: Contact Sensors Going Offline

My back door contact sensor with offline. I followed the confusing and inadequate instructions to remove the senosr. I tried multiple times but could not remove the sensor from my account. I tried about eight times to resolve this. I am thinking maybe it was a  mistake to buy this Ring alarm sytem. UGH!

 

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Community Manager

Re: Contact Sensors Going Offline

Hey @Frustratedwithring. If you are having troubles removing the contact sensor from your system, you may have to do the option for Remove Failed Device instead of "Remove Device." You will see both of these options under Advanced Options  under the Contact Sensor's settings, so try to do remove failed device to see if you can have it removed this way! If not, please be in touch with our support team here



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New Neighbor

Re: Contact Sensors Going Offline

The key to successfully reconnecting, reconfiguring or removing a contact sensor that has lost connection is to PLACE IT NEXT TO THE BASE STATION.  I had a sensor lose connection and tried everything.  But when I called Ring Help, the first step that they told me was to take the sensor down and place it next to base station. Then removing the device worked exactly as described in the instructions.

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New Neighbor

Re: Contact Sensors Going Offline

Does the app notify you when a sensor goes offline?