I have my Schlage BE469 Deabolt connected to the ring app and I receive a notification with it is locked and unlocked, but for some reason the app is no longer allowing me to unlock the deadbolt from the app. I tried re-connecting my logging in on my ring account and that didn't work. The ring app displays the lock and lets me know when its locked or unlocked. I dont know what the problem is. Please help!
Hey @wdhart3. Are you sure you have the device connected to your Ring Alarm Base Station, or is it not set up yet? You will need to make sure you set it up and connect the device to your Base Station in order to unlock/lock it in your Ring app. Please take a screen recording of how the lock behaves when you go to unlock/lock it in your app if it shows in there under Alarm Devices!
I'm having a similar issue, but it never fully worked with the base station. I had it working perfectly with Wink Hub 2, but Wink decided to start charging a monthly fee. After some difficulty, I was able to pair it with the Ring Alarm Base Station, but functionality has been intermittent.
I did some reserach and there is some indication that Schlage Firmware older than 5.8 (mine is 5.6) has issues. However, Schlage told me that it should work fine and that I need to contact Ring. I have not contacted Ring yet, but I imagine they are going to point the finger at Schlage and I'll be stuck without a solution.
Could you share the firmware version of your Schlage BE469?
Hi @Gagan! If one of your Schlage locks is working as intended, this is a great sign, and your second one should also be operating properly. Try resetting the lock in question. As one lock is working, your Ring app is most likely up to date, but it's always a good step to check for updates. After trying the above, please also ensure that the placement of the smart lock in question, is proper for efficient connection signal. I hope this helps!