Hey @jdfrank99. Is the Keypad showing as waiting to connect to a network? This will be it's connection to the Base Station, as it connects to Z-Wave to the Base Station, not to your router. If the app is showing the Keypad as waiting to connect, please follow these steps:
If this times out or is not successful, please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
I am also having the same problem. It seems when I try to factory reset the gen1 keypad (hold 5 and press the reset button with paperclip), the wifi light does NOT blink, but rather goes solid red. I have removed the z-wave device several times (successfully), yet I am still unable to add the keypad.