Can’t change verbal password.

Products Ring Alarm
1

Hi, I’ve just got my ring alarm set up but I don’t remember choosing a verbal password and the app doesn’t give me the option to change the password either. I’ve tried the website and I don’t have the option there either. Anyone know how I can fix this? Thanks in advance

2

Hi @Annmarie67. Thank you for providing the screen shot! It looks like you are under Assisted Monitoring. Are you a UK neighbour? I ask because Assisted Monitoring is only available in the UK and does not have a Verbal Password like the Professional Monitoring that is available in the United States. I hope this helps clear things up!

1 Like
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@Tom_Ring … so exactly what happens in UK then,

is there any monitoring service ?

do UK subscribers get any call from a monitoring service or does the alarm just send a text message or what, more info would really be helpful to UK subscribers

4

Hi @whydoIbother. This Help Center article here will explain how Assisted Monitoring works. Let me know if you have anymore questions.

5

Well something wrong somewhere then as reported in post Jan 16th that alarm was sounding for 13 minutes and never received a call Alarm sounded for 13 minutes no call from monitoring