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Both keypads stopped working

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New Neighbor

Both keypads stopped working

I have 2 keypads - both are running on battery and both have stopped working today. They bleep if you press buttons but aren't actually working.

 

I'd have to guess a bad update has been pushed out for both to fail.

 

Any suggestions ?

2 REPLIES 2
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New Neighbor

Re: Both keypads stopped working


Exactly same thing happened on my 2 battery powered keypads today a month after install. I think it must be a Zwave problem in the base unit. Took me ages searching the web for information to reset the keypads although the mobile app still worked. 

 

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New Neighbor

Re: Both keypads stopped working

I had to do a full factory reset and then manually add them back (the discovery failed with a normal add).

 

Now both are working again but have an American accent for the spoken voice - I'd guess when another firmware update is done they'll both go back the British spoken voice.