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Base station stuck updating during initial set up

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New Neighbor

Base station stuck updating during initial set up

During the initial set up of my base station, I was able to connect it to my wireless network. It then started updating. The base station appears to be stuck updating (for the past 30 min); however the wireless icon on the vase station is blinking red.
Is it supposed to take this long to update, or do I need to reset the base station, or restart the entire set up?
1 REPLY 1
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Community Manager

Re: Base station stuck updating during initial set up

Hey @dchiu3. You may need to reboot the Base Station, but this is best handled with our support team on the line and your account pulled up, to ensure nothing goes wrong. Were you able to get it resolved on your own, or by waiting? If not, please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.



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