Hey neighbors! For Base Stations that are falling offline, this may be due to the properports and protocols not being adjusted for the Ring device to connect and stay connected. In the event that adjusting these does not help the device reconnect when doing so through the app, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.