cancel
Showing results for 
Search instead for 
Did you mean: 

Base Station Cellular No Signal

Highlighted
New Neighbor

Base Station Cellular No Signal

Hi Ring,

 

I am living in Vancouver Canada. My friend bought me the ring kit from US and I set them up in my house. Everything works fine except the Cellular Backup shows as 'No Signal'.

 

I checked that Ring.com is providing protect plan in Canada. So I wonder can I somehow get cellular backup service online in my current location?

 

Thanks,

 

1 REPLY 1
Highlighted
Community Manager

Re: Base Station Cellular No Signal

Hey @Kenneth_Van. To get this concern addressed, please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Let me know how the call goes and what they are able to do for you to get this sorted out! Your answer my help another neighbor in the Community that runs into a cellular strength concern as well. Smiley Happy 



Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.