When my wife, who is a shared user, arms/disarms the Security System by key pad or app , it reports that the system was armed/disarmed by Null Null. Can this be corrected to show her name or email address and if so, how? She is a shared user for all devices including cameras.
Solved! Go to Solution.
Hey @Aragorn3! The best first step would be to have your shared user visit their account settings and make adjustments to their name there. This can also be done at Ring.com/account.
If you believe the shared user information has been entered correctly and is still not displaying properly, please give our support team a call, at 800-656-1918, for further assistance.