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Armed/Disarmed by Null Null

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New Neighbor

Armed/Disarmed by Null Null

When my wife, who is a shared user, arms/disarms the Security System by key pad or app , it reports that the system was armed/disarmed by Null Null.  Can this be corrected to show her name or email address and if so, how? She is a shared user for all devices including cameras.

2 REPLIES 2
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Community Manager

Re: Armed/Disarmed by Null Null

Hey @Aragorn3! The best first step would be to have your shared user visit their account settings and make adjustments to their name there. This can also be done at Ring.com/account.

 

If you believe the shared user information has been entered correctly and is still not displaying properly, please give our support team a call, at 800-656-1918, for further assistance. Smiley Happy 



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New Neighbor

Re: Armed/Disarmed by Null Null

That was it. Thanks so much!!!

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