Hi @nadams. Thank you for letting us know what steps you’ve already tried and how those have worked for you. I would recommend checking out our Help Center Article on the ports and protocols that are used by Ring devices here, as you’ll want to ensure all of these are open. If everything looks good on that front and the Base Station still won’t connect to your wifi network, please give our support team a call at one of the numbers available here. They’ll be able to take a deeper look and offer more advanced troubleshooting steps in order to get your Base Station connected. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. 