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Alarm Keypad Battery Icon

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New Neighbor

Alarm Keypad Battery Icon

2. Battery Icon - indicates battery levels and current charging status

 

...I can't find details on the light definitions.  I'm guessing:

 

when not plugged in:

 

Solid Yellow means low on charge/needs to be charged.  If yes it would be nice to know % charge remaining.

 

When plugged in:

 

Blinking Yellow means low on charge and charging. 

 

What does blinking green mean?  Does the light turn solid green when fully charged?

 

It would also be nice to see level of charge in the app.

 

If this is documented somewhere please direct me.

 

Thanks

7 REPLIES 7
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Community Manager

Re: Alarm Keypad Battery Icon

Hello @pdxtony,

 

Thank you for your feedback regarding showing the level of charge within the app for the Keypad. I have included information below about what the different battery icon light colors indicate. 

 

When plugged in:

  • Blinking Green - the Keypad is charging
  • Solid Green - the Keypad is fully charged

When unplugged:

  • Yellow - 30% -> 11% battery left
  • Red - 10% - > 0% battery left

You may notice I have moved this conversation to its own thread and updated the title, to make it easier for other neighbors with the same question to find. 

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New Neighbor

Re: Alarm Keypad Battery Icon

We need % left in the app of keypad. Ring can see this but we can’t
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Community Manager

Re: Alarm Keypad Battery Icon

@Pdiddy , thank you for this feedback. If you have any other suggestions feel free to share them in the Alarm feature request thread.

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New Neighbor

Re: Alarm Keypad Battery Icon

 Now, when I plug my ring keypad in, the battery green light is solid but I also get one red light. Have they changed how it works? 

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New Neighbor

Re: Alarm Keypad Battery

Hi,
About 3 months ago our keypad stopped holding charge. When plugged in all the lights come on and it reconnects to the base station but once fully charged it flashes white and completely dies the next day. It was also setting off the alarm for no reason so we’ve left it dead.

There were no issues with it up until then.
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Neighbor II

Re: Alarm Keypad Battery

You should call customer support and get a replacement.
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New Neighbor

Re: Alarm Keypad Battery Icon

How long should it take the keypad to fully charge? I have had it plugged in for a week and the battery light is still flashing.