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Alarm Community Articles

3 REPLIES 3
Highlighted
New Neighbor

Re: Alarm Community Articles

Thank you for these articles. They are very helpful. 

 

Would you be able to update your article on Motion Detectors to both characterize as well as highlight differences between Gen 1 and Gen 2 motion detectors? My experience with the Gen 2 motion detector is that its sensitivity is low - (relative to my existing legacy motion detectors) - both distance from the sensor (~12 ft or so) and the 90 degrees stated coverage in the horizontal plane (which appears to be closer to 60 degrees).  I realize there are a lot of factors - but this is following all guidelines, in the corner, 7' 6" height, etc.  Thanks.

Highlighted
Community Manager

Re: Alarm Community Articles

Hi @njarwala. Are you looking for tips in setting up a Gen 2 Motion Detector? You can check out this Help Center Article, which has a lot of great tips that should work just as well for the Gen 2 Motion Detector. Let me know if that's helpful for you! Smiley Happy



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New Neighbor

Re: Alarm Community Articles

Thanks! Yes, I have reviewed that article. I think I may have a defective, or at least one that is not fully performing to spec. I was interested in the angles/distance that gen 2 is expected to cover,  since the one I have is not even remotely covering the area that I expect.  Also, from feedback on Amazon, etc., and probably in this forum, this appears to be a common issue with the gen 2 motion detector? I suspect pet related and other false triggers on gen 1 led to a reduced sensitivity on gen 2 which is now showing up as reduced coverage!

 

In any event, I did call your customer service team and have a replacement motion detector in the mail. 

 

Thanks again!