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2nd Gen alarm - UK release + accessories (keypad)

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New Neighbor

2nd Gen alarm - UK release + accessories (keypad)

First, does anyone know when the 2nd Gen alarm is released in the UK?

 

Also, same about the accessories such as the panic button and extra siren.

 

I see that the ring US store is selling off 1st Gen keypads for $37.50 (around £29.39). Even with our higher taxes the UK one is way more expensive at £59. Wonder if the 1st Gen will be discounted here soon.....?

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Community Manager

Re: 2nd Gen alarm - UK release + accessories (keypad)

@Brightonmike No worries, I definitely thought of the latter as well for you and passed on this feedback! I was told that some improvements were made on the UK Keypads that actually do have similar components that the 2nd Gen Keypads have. The feedback has been heard for you though, so I appreciate that. 

 

When it comes to more accessories and such, I also brought this up, and there was no ETA for those as well. This may be due to the frequencies in Z-Wave for the US devices being different than the UK devices, and a majority of our extra accessories are 3rd party devices. I'll make sure to let my teams know you have a desire for them as well though! Smiley Happy 



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Community Manager

Re: 2nd Gen alarm - UK release + accessories (keypad)

Hey @Brightonmike. I've just checked with my teams, and we do not have an ETA at this time of when we will have the Ring Alarm 2nd Gen to be available in the UK. The first generation of the alarm's keypad did not include the distress buttons, which may also be why we do not have an ETA for the UK's second gen, as professional monitoring in a US only thing, as the UK as assisted monitoring and the buttons would need to be different. I will make sure to pass on your feedback to the appropriate team, but I do not anticipate discounts the UK Alarm devices as well since there is no ETA of a 2nd gen coming to the UK yet. 



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New Neighbor

Re: 2nd Gen alarm - UK release + accessories (keypad)

Thanks for the update.

Two quick points.

First, any news on the other accessories that have already been out for ages in the US?

Secondly, I appreciate the keypad might not be discounted in a sense that it is being sold off in advance of the 2nd Gen keypad coming to the UK, however The price disparity between US and UK stores huge and clearly not just related to local currencies and taxes. Please feed this back.

Thanks.

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Community Manager

Re: 2nd Gen alarm - UK release + accessories (keypad)

@Brightonmike No worries, I definitely thought of the latter as well for you and passed on this feedback! I was told that some improvements were made on the UK Keypads that actually do have similar components that the 2nd Gen Keypads have. The feedback has been heard for you though, so I appreciate that. 

 

When it comes to more accessories and such, I also brought this up, and there was no ETA for those as well. This may be due to the frequencies in Z-Wave for the US devices being different than the UK devices, and a majority of our extra accessories are 3rd party devices. I'll make sure to let my teams know you have a desire for them as well though! Smiley Happy 



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View solution in original post

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New Neighbor

Re: 2nd Gen alarm - UK release + accessories (keypad)

Hi, is there any further update as to when the 2nd generation ring alarm will be available in the UK?

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New Neighbor

Re: 2nd Gen alarm - UK release + accessories (keypad)

Hi
Do you know anyone when will be start sale 2 gen alarm
1gen is offer up to 2 august
So this is mean
After that will you start sale 2 gen?
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Community Manager

Re: 2nd Gen alarm - UK release + accessories (keypad)

Hey neighbors! We don't currently have any news or information to share on when the Ring Alarm 2nd Generation will be available in the UK. I'd suggest keeping an eye out on our News and Announcement board, as we'll be sure to post about any new product releases or updates there. Smiley Happy



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New Neighbor

Re: 2nd Gen alarm - UK release + accessories (keypad)

Does this mean you have no plans to release it, or you have plans but you aren’t ready to share them with us yet?
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New Neighbor

Re: 2nd Gen alarm - UK release + accessories (keypad)

You can’t mixed the ring alarm base from us and uk accessories?

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New Neighbor

Re: 2nd Gen alarm - UK release + accessories (keypad)

Hi, it's been a few months since the last update so checking in to see if there is any news on availability of Ring Alarm Gen 2 alarm in the UK?