Hey neighbors! Happy to help out here.
@jasonmwhite I’m more than happy to look into your interaction further with support to ensure you get a callback. If you’d like, is it okay if we check on the status of your ticket with support, and I can email you with what I find out from check on this status? If this is okay, let me know and I will check on this in relation to the same email address you used for your Community account.
@Senex **Unfortunately, device troubleshooting and first time setup are temporarily unavailable in Chat due to restrictions on staffing from COVID-19. We encourage our neighbors to call for help with these kind of concerns, as well as use the Ring Community for neighbor to neighbor assistance if you’re unable to call. In addition, our chat will have a limited scope of support, but they can assist with sales and product information, Ring Protect Plans, shipping status, billing, and Smart Lighting questions! **