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Try the New Rapid Ring App Today

New Neighbor II

Re: Try the New Rapid Ring App Today

The Firmware Version in my "Classic" App is 1.16.00263

 

But, I cannot seem to be able to check whether or not that is the most current version or to update it if necessary.

 

I see no way in the Rapid Ring App where a Firmware Version is noted or how to update it.

 

My ios Software is 12.4.1 & is up to date.

Community Manager

Re: Try the New Rapid Ring App Today

Thanks for confirming that information @DonC . No worries, I'll be glad to help further with this. The best way to update your Ring app is to visit the IOS app store > Tap "Updates" at the bottom > find the Ring app on the next screen and tap on it, it should prompt for an update.

 

Also, you can search for "Ring" in the app store and download the most recent version of the Ring app that way. The most recent version is now 5.18.1, hope this helps!



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New Neighbor II

Re: Try the New Rapid Ring App Today

My Ring "Classic" App is on Version 5.18.0

I am sure it will update itself soon.

 

My concern is that the "Firmware" is not showing that I have the latest version.

Since it is showing a Version # instead, it obviously needs to be updated.

How do I "force" it to update the Firmware?

New Neighbor II

Re: Try the New Rapid Ring App Today

Why does the Rapid Ring App not announce "There is motion at your front door" OR "Someone is at your front door" when someone rings the Ring Video Doorbell Pro?

 

The "Classic" Ring App does that.

Community Manager

Re: Try the New Rapid Ring App Today

Thank you for your feedback! As always, I'll share with the team. Also, keep an eye out for updates as we are always working to add/ improve features.



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New Neighbor

Re: Try the New Rapid Ring App Today

Great idea -- glad you're looking for solutions to answer the door more quickly!

 

However, on my Andriod, Rapid Ring 1.0.17 installed just now,  the main app page says "Alerts Disabled" under the entry for the Doorbell (Pro).

 

In the settings page, the circle around the bell icon is blue, indicating that's on.   

When I press the white running man icon to turn on the Motion alerts, there is the big green check mark "Saved" dialog, the icon goes blue for a second, and there is a banner saying "Motion Alerts have been enabled"... but then it reverts to the white (disabled) state.

 

Back to the main screen, and it says "Alerts Disabled".

 

The cause was that Motion Alerts were disabled in the larger Ring app, also installed on the phone.    The settings are inter-related, but cause confusion since Rapid Ring doesn't seem to be able to make the change stick...

 

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New Neighbor

Re: Try the New Rapid Ring App Today

It's a great addition to the main app, but didn't realise it takes over alerting. Hopefully it is developed further to include announcements and the preview tiles. Or alternately, the 'rapid' feature can be integrated into the main app.

New Neighbor

Re: Try the New Rapid Ring App Today

I installed the Rapid Ring App for the first time last night and I have to say it is a big improvement on the main app with regard to speed of opening alerts.

 

I have tried it on my home wifi and also on '3G / 4G' and speeds are quite similar.

 

I had a little issue changing the notification tone back to my preferred tone from the default tone, but Google helped me with that, and that is done in Android itself not inside the app.

 

I also like it as i  can now install this app on my wifes phone, gives her the ability to see the cameras with a very simple app which is not over complicated with functions she doesnt need.

 

A good addition I would say.