Try the New Rapid Ring App Today

OK - Obvious Question.

Why was this not done in the Original “Classic” App?

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Live View does NOT work in the Rapid Ring App

@DonC the key feature of the Rapid Ring app is for quick access to a live view on your devices. Please double check that your Ring app, Rapid Ring app, and mobile device is updated to their latest versions for intended functionality. Let us know how this goes!

The Firmware Version in my “Classic” App is 1.16.00263

But, I cannot seem to be able to check whether or not that is the most current version or to update it if necessary.

I see no way in the Rapid Ring App where a Firmware Version is noted or how to update it.

My ios Software is 12.4.1 & is up to date.

Thanks for confirming that information @DonC . No worries, I’ll be glad to help further with this. The best way to update your Ring app is to visit the IOS app store > Tap “Updates” at the bottom > find the Ring app on the next screen and tap on it, it should prompt for an update.

Also, you can search for “Ring” in the app store and download the most recent version of the Ring app that way. The most recent version is now 5.18.1, hope this helps!

My Ring “Classic” App is on Version 5.18.0

I am sure it will update itself soon.

My concern is that the “Firmware” is not showing that I have the latest version.

Since it is showing a Version # instead, it obviously needs to be updated.

How do I " force" it to update the Firmware?

Why does the Rapid Ring App not announce “There is motion at your front door” OR"Someone is at your front door" when someone rings the Ring Video Doorbell Pro?

The “Classic” Ring App does that.

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Thank you for your feedback! As always, I’ll share with the team. Also, keep an eye out for updates as we are always working to add/ improve features.

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Great idea – glad you’re looking for solutions to answer the door more quickly!

However, on my Andriod, Rapid Ring 1.0.17 installed just now, the main app page says “Alerts Disabled” under the entry for the Doorbell (Pro).

In the settings page, the circle around the bell icon is blue, indicating that’s on.

When I press the white running man icon to turn on the Motion alerts, there is the big green check mark “Saved” dialog, the icon goes blue for a second, and there is a banner saying “Motion Alerts have been enabled”… but then it reverts to the white (disabled) state.

Back to the main screen, and it says “Alerts Disabled”.

The cause was that Motion Alerts were disabled in the larger Ring app, also installed on the phone. The settings are inter-related, but cause confusion since Rapid Ring doesn’t seem to be able to make the change stick…

It’s a great addition to the main app, but didn’t realise it takes over alerting. Hopefully it is developed further to include announcements and the preview tiles. Or alternately, the ‘rapid’ feature can be integrated into the main app.

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I installed the Rapid Ring App for the first time last night and I have to say it is a big improvement on the main app with regard to speed of opening alerts.

I have tried it on my home wifi and also on ‘3G / 4G’ and speeds are quite similar.

I had a little issue changing the notification tone back to my preferred tone from the default tone, but Google helped me with that, and that is done in Android itself not inside the app.

I also like it as i can now install this app on my wifes phone, gives her the ability to see the cameras with a very simple app which is not over complicated with functions she doesnt need.

A good addition I would say.

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Are you guys going to get this Rapid Ring app into the Amazon Kindle store or on the Echo Show? Seems crazy since Ring is owned by Amazon. This app is SOOO much faster on my iphone and I’m sure it would be a great success on kindles or Echo Shows

I’m living in the Netherlands and I want to use de rapid ring app also. It is not in the Applestore overhere. Can you tell me when it’s coming to the dutch Applestore?

Agree!! Please make this available for everyone since the original app is not working anymore on my older ipad. Rapid Ring might! Also Netherlands…

Dear all,
I have an old tablet Asus Zenpad S 8.0. It runs Android 6. The classic Ring app runs perfectly but the Rapid Ring app does not show live view. It just stops at ‘activating device’ screen for a couple of sec then showing ‘live view ended’. Could someone help? Thank you.

Hey @chuoitieu! This should definitely not be happening, as the Rapid Ring app is designed to be most efficient with quick live access to your devices. I recommend removing the Rapid Ring app and reinstalling it. Please ensure to accept all permissions as prompted by your mobile device.

If this concern persists, try checking for any mobile device factors such as bluetooth, VPNs, security apps, or other streaming apps. Sometimes, certain connections or 3rd party apps running in the background can conflict with other applications on your mobile device. Let me know how this goes! :slight_smile:

Thank you @Marley_Ring. I actually factory-reset the table and install Rapid Ring from Playstore but still doesn’t work. Is Android 6 an issue? I know some apps stop support Android version lower than 7.

Thank you. TD

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Good question @chuoitieu. Our apps should certainly work with your Android version, although an older operating version may have a varied experience with performance depending on mobile device features, make, and model. When viewing the Ring or Rapid Ring app in the Android playstore, there will be an “additional app information” section on the page which will show more compatibility details.

As Android features such a wide variety of available apps and widgets, if the Ring apps are still not operating as expected, check out our help center article on conflicting Android apps.

So this has been out for several months now, and yet there is still no option to use the actual Ring notifications (or vibration alert pattern) that the normal Ring app uses, and instead it still uses the text notification sound, which is if no use whatsoever. The ability to use the Ring alerts was submitted as a feature request ages ago and there’s still no sign of it coming?

That’s pretty annoying.

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This. This is one of the things keeping this app from being perfect.

The other is, if I click my notification for motion or someone ringing the bell jump right to the video, don’t make me hit “go live”