Hey @chuoitieu! This should definitely not be happening, as the Rapid Ring app is designed to be most efficient with quick live access to your devices. I recommend removing the Rapid Ring app and reinstalling it. Please ensure to accept all permissions as prompted by your mobile device.
If this concern persists, try checking for any mobile device factors such as bluetooth, VPNs, security apps, or other streaming apps. Sometimes, certain connections or 3rd party apps running in the background can conflict with other applications on your mobile device. Let me know how this goes!
Thank you @Marley_Ring. I actually factory-reset the table and install Rapid Ring from Playstore but still doesn't work. Is Android 6 an issue? I know some apps stop support Android version lower than 7.
Thank you. TD
Good question @chuoitieu. Our apps should certainly work with your Android version, although an older operating version may have a varied experience with performance depending on mobile device features, make, and model. When viewing the Ring or Rapid Ring app in the Android playstore, there will be an "additional app information" section on the page which will show more compatibility details.
As Android features such a wide variety of available apps and widgets, if the Ring apps are still not operating as expected, check out our help center article on conflicting Android apps.
So this has been out for several months now, and yet there is still no option to use the actual Ring notifications (or vibration alert pattern) that the normal Ring app uses, and instead it still uses the text notification sound, which is if no use whatsoever. The ability to use the Ring alerts was submitted as a feature request ages ago and there's still no sign of it coming?
That's pretty annoying.
Installed Rapid Ring on my Galaxy S7 but no longer get notifications on either App
Ring Doorbell Pro
Added Rapid Ring (1.8.0) but Motion detection and alerts no longer work in either application
Ring Application (3.24.0)
Rapid Ring: Front Door is Online
Is this a possible conflict with the new Modes feature on the main app which I do not use?
Ignore previous post as Rapid Ring is now working. Verizon pushed a software update recently and the application started functioning properly. Possible something was damaged in my phone and the update accidently fixed it.
Thanks for the update, @Somewhere_in_Massachusetts ! Glad you're back up and running