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Introducing: Modes

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New Neighbor

Re: Introducing: Modes

Hoping in the future for the addition of more customizable modes. With a pet in the house,  
I would like to set different modes depending on the situation. One while we are

away and pets home, another while we are all gone, and possibly another while sleeping .

This would changle the active motion sensors depending on the situation.

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New Neighbor II

Re: Introducing: Modes


@Chelsea_Ring wrote:

Hey neighbors! We appreciate your continued involvement and anticipation for our slow rollout of our new Modes feature. We're excited to bring this new element to all of our neighbors by the end of 2020 and value your patience while you wait for the update. Please make sure to always keep your Ring app up to date, continue to keep us in the know when you receive this feature, and we look forward to hearing your feedback!


Two days later and we can't get confirmation one way or the other if this post was accurate??  There's people who have contacted support on Modes and Ring's (written) reply was "Rest assured you will have this feature soon."  "Soon" is not 10+ months away.

 

Then of course, there's this:

https://twitter.com/ring/status/1178536446795272192

 

Anyone paying for the monitoring service deserves this feature (and an answer), which should be intrinsic in the first place--especially if you have an Indoor Cam.

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New Neighbor

Re: Introducing: Modes

With all the different official statements saying November, end of Month, January and now end of the year 2020. Slow-rollout etc. and adding the complete lack of communication as to why.
You only accomplish this:
1. Alienate your customers
2. Cause a bad rep for an overall good product
3. Show that your ”privacy concerns” are only marketing bull...

My suggestion would be, be honest as to the reason, be transparent. Then you might regain some lost reputation.
Outline your ”slow roll-out” process. Who gets it first and why etc.
Given some comments on the forum, people with one/two outside cameras has gotten the feature already. Makes no sense?


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New Neighbor II

Re: Introducing: Modes


@Shader wrote:
With all the different official statements saying November, end of Month, January and now end of the year 2020. Slow-rollout etc. and adding the complete lack of communication as to why.
You only accomplish this:
1. Alienate your customers
2. Cause a bad rep for an overall good product
3. Show that your ”privacy concerns” are only marketing bull...

My suggestion would be, be honest as to the reason, be transparent. Then you might regain some lost reputation.
Outline your ”slow roll-out” process. Who gets it first and why etc.
Given some comments on the forum, people with one/two outside cameras has gotten the feature already. Makes no sense?



VERY well said, and couldn't agree more! 

 

Prior to the announcement of Modes, I had a few Ring cameras but no alarm.  My contract with Frontpoint was about to expire at the time, and it was the announcement of Ring's Modes in September that was the final deciding factor to purchase the Ring alarm system.  Since then, I have in the neighborhood of 2 grand invested in Ring products between cameras, smart lighting, and the alarm + extra sensors and all...

 

To hear it may be another 11 months before I get the Modes feature is totally unacceptable.  The moderator's total silence on the matter is complete BULLSH!T  Per my link above, IN WRITING "Modes will be available to all Ring App users starting later this year."   --Posted 9-30-19

 

Why Modes can't simply be packaged into an app update and made available via Google Play or the Apple store is amazing.  The Control Center 'slow rollout' was just announced 1-30-20 and I had it within 24 hours, yet over 2 months later and still don't have Modes.

 

The absence of any replies or response,  honesty, transparency, and an explanation is insulting to the customer base. I too would LOVE to know who gets this feature first, and why that user base is chosen.  SOMEONE, somewhere, at Ring knows the answer as to why the slow rollout vs. a simple and effective app store update, as well as the rhyme and reason as to who gets this feature and when.

 

This is basic funcitionaly that is not dependant on the firmware of cameras or the alarm. 

 

We deserve a response and explanation.

 

 

 

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New Neighbor

Re: Introducing: Modes


@Chelsea_Ring wrote:

Hey neighbors! We appreciate your continued involvement and anticipation for our slow rollout of our new Modes feature. We're excited to bring this new element to all of our neighbors by the end of 2020 and value your patience while you wait for the update. Please make sure to always keep your Ring app up to date, continue to keep us in the know when you receive this feature, and we look forward to hearing your feedback!


Not good enough, Ring.  You would have been better off from the beginning if you had said Modes was in the beta testing phase, which would explain why everyone doesn't have it yet.  Since it's currently in a "slow rollout" we can only assume it's well past beta testing and ready to roll out to EVERYONE. 

 

It shouldn't take a year to get what amounts to a software update out to your customers.  If you can't make it happen automatically for ALL your customers in a more reasonable amount of time, at least make a downloadable update available on your website so the customers who actually give a crap about this feature can get it in a timely manner.   While you continue rolling out this feature to three users at a time (who may or may not need, want, or even KNOW about Modes), you are disappointing and frustrating ten others who genuinely want it.

New Neighbor

Re: Introducing: Modes

I think it's absolutely ridiculous that Ring can't provide concrete release information on this, arguably very minor feature, that would greatly improve how people can use their cameras. I had quickly read the first page of this article and bought cameras entirely because I thought this feature was out already. 

 

I spoke with someone on Ring chat and she told me "it definitely will be way before the end of the year" and I told her that the community team needs to do a better job engaging customers because there's all sorts of misinformation here. 

 

Really frustrating...especially since I've only been a customer for one day. 

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New Neighbor

Re: Introducing: Modes

Can you provide an update on the release of “Modes”. This looks like a great feature and was said to be out in November 2019.
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New Neighbor

Re: Introducing: Modes

And 3 weeks have gone by without any reply from a moderator or community manager with concrete information on a release date... to a feature that's already been announced as available. How is this possibly acceptable? 

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Community Manager

Re: Introducing: Modes

Hey neighbors! The Modes feature started rolling out November 25th, 2019 and will continue to slow roll to Ring accounts until all neighbors have this feature. Ring has millions of users, so we have to conduct phased rollouts. We appreciate your patience while we roll out Modes.



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New Neighbor

Re: Introducing: Modes

I understand this is a VERY slow rollout of the feature, but back in December my wife's Android phone's Ring app had Modes on it (including the New Feature explanation of it), but since the cameras were under my login she couldn't really use the feature. I was waiting for Modes on my phone, and then sometime between December and now, Modes went away on her Ring app.  

I could really use it with the 12 cameras and having to go to each one to change it's "Mode" (enabling or disabling). Is there a way to sign-up for "fast-track" access to this? If you're still debugging it, getting users who want to use the new feature should help the process.