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Community Guidelines

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Community Manager

Community Guidelines

The Ring Community is a peer-to-peer forum offering guidance and positive, constructive interaction for all neighbors.

 

We’d love to have you join our community! If you wish to participate, you must read and agree to Ring’s Terms of Service and Privacy Notice, and you must abide by the Community Guidelines, below. Community members who violate Ring’s Terms of Service or the Community Guidelines may have their content removed and may be suspended or banned from the Ring Community.

 

Please don’t hesitate to reach out to us directly at community@ring.com with questions, ideas, and feedback about the Ring Community.

 

Always contact support first

If you're having trouble with your Ring device and need extensive troubleshooting, we ask that you first contact support. You'll find plenty of good advice in the Ring Community, but remember that your situation, installation, and/or network may vary from that of the individual sharing a solution. Some advice you find here may even be wrong. Instead, give our team a ‘ring’! We are available 24/7 via chat, telephone, or email and we are always willing to help you through any problems or questions you may have.

 

No  harassment

Please leave all negative and rude posts at the door. Don't use the Ring Community to harass, threaten, intimidate, bully or stalk others. Ring also does not permit any type of trolling, which may include hijacking or taking a thread drastically off topic, shaming, personal attacks, etc.

 

Stay relevant

It’s easy to get sidetracked, but let’s make sure that when we are commenting or answering other neighbors’ posts, we are staying as close to topic as we can. Please keep this in mind, as well, when you are posting to ensure it is featured in the correct discussion forum. Please do not post duplicate messages in different areas of the Community and remember to use the search feature before posting, to see if your question has already been answered.

 

No commercial use

The Ring Community is for personal, non-commercial use by Community members. You should not use the Ring Community to buy or sell goods or to offer or ask for coupons or discounts. Any such content will be removed and may result in a suspension or ban. Look for promotions, when available, to be provided from the Ring Community team.

 

Respect privacy

Don't share private or personal information about yourself, your organization, or others, including private communications, addresses, telephone numbers, email addresses or account credentials.

 

Obey the law

You may not use the Ring Community to engage in or support illegal activities. For example, you may not post or share any content that violates copyright, trademark, or other rights of Ring or third parties. We also won't tolerate any discussion of illegal activities, including (but not limited to) drug use, hacking, or piracy.

 

No impersonation

You may not impersonate others or misrepresent yourself or your affiliations while using the Ring Community. Just be yourself!

 

No dangerous activities

Don't post or share materials that encourage reckless or irresponsible behavior, and don’t describe or encourage any potentially harmful or offensive use of Ring’s products and services.

 

No spam

You may not spam Ring Community members or encourage others to spam. This includes sending unsolicited or unauthorized advertising or solicitations. Also, you may not use the Ring Community to collect others' email addresses or contact information for spamming or for any other purposes.

 

No harmful technology and code

Don't post any material that contains viruses or other harmful code.

 

Flagging inappropriate content for review

If you believe that content violates Ring’s Terms of Service or these Community Guidelines, please notify us by choosing "Report Inappropriate Content" from the content’s Options menu and let us know why you feel the content is inappropriate.