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Community Guidelines

Community Manager

Community Guidelines

The Ring Community is a peer-to-peer forum offering guidance and positive, constructive interaction for all neighbors.

 

We’d love to have you join our community! If you wish to participate, you must read and agree to Ring’s Terms of Service and Privacy Notice, and you must abide by the Community Guidelines, below. Community members who violate Ring’s Terms of Service or the Community Guidelines may have their content removed and may be suspended or banned from the Ring Community.

 

Please don’t hesitate to reach out to us directly at community@ring.com with questions, ideas, and feedback about the Ring Community.

 

Always contact support first

If you're having trouble with your Ring device and need extensive troubleshooting, we ask that you first contact support. You'll find plenty of good advice in the Ring Community, but remember that your situation, installation, and/or network may vary from that of the individual sharing a solution. Some advice you find here may even be wrong. Instead, give our team a ‘ring’! We are available 24/7 via chat, telephone, or email and we are always willing to help you through any problems or questions you may have.

 

No  harassment

Please leave all negative and rude posts at the door. Don't use the Ring Community to harass, threaten, intimidate, bully or stalk others. Ring also does not permit any type of trolling, which may include hijacking or taking a thread drastically off topic, shaming, personal attacks, etc.

 

Stay relevant

It’s easy to get sidetracked, but let’s make sure that when we are commenting or answering other neighbors’ posts, we are staying as close to topic as we can. Please keep this in mind, as well, when you are posting to ensure it is featured in the correct discussion forum. Please do not post duplicate messages in different areas of the Community and remember to use the search feature before posting, to see if your question has already been answered.

 

No commercial use

The Ring Community is for personal, non-commercial use by Community members. You should not use the Ring Community to buy or sell goods or to offer or ask for coupons or discounts. Any such content will be removed and may result in a suspension or ban. Look for promotions, when available, to be provided from the Ring Community team.

 

Respect privacy

Don't share private or personal information about yourself, your organization, or others, including private communications, addresses, telephone numbers, email addresses or account credentials.

 

Obey the law

You may not use the Ring Community to engage in or support illegal activities. For example, you may not post or share any content that violates copyright, trademark, or other rights of Ring or third parties. We also won't tolerate any discussion of illegal activities, including (but not limited to) drug use, hacking, or piracy.

 

No impersonation

You may not impersonate others or misrepresent yourself or your affiliations while using the Ring Community. Just be yourself!

 

No dangerous activities

Don't post or share materials that encourage reckless or irresponsible behavior, and don’t describe or encourage any potentially harmful or offensive use of Ring’s products and services.

 

No spam

You may not spam Ring Community members or encourage others to spam. This includes sending unsolicited or unauthorized advertising or solicitations. Also, you may not use the Ring Community to collect others' email addresses or contact information for spamming or for any other purposes.

 

No harmful technology and code

Don't post any material that contains viruses or other harmful code.

 

Flagging inappropriate content for review

If you believe that content violates Ring’s Terms of Service or these Community Guidelines, please notify us by choosing "Report Inappropriate Content" from the content’s Options menu and let us know why you feel the content is inappropriate.

Got a question? The Community is full of answers! Use our Search bar at the top for quick results.
11 REPLIES 11
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New Neighbor

Re: Community Guidelines

I posted about an incident this weekend where pranksters were ringing, kicking and banging at my door. On 2 separate occasions 12mid and 2am. Then they took a post from the horse trail and jammed my door so when someone comes out it whacks them on the head. This is why we bought this system. Now I'm getting rude comments from neighbors 16 and 17. Laughing at my situation and saying how funny this all is. What can be done about them. How can the ring community help!
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New Neighbor

Re: Community Guidelines

That’s unfortunate, and certainly unfunny. We are just now setting everything up, and they recommend contacting Ring, first, for any problems. Maybe they can help!
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Community Manager

Re: Community Guidelines

Sorry to hear about this experience @Mommabear! We do have a team of moderators who ensure all posts follow the Ring Neighbors Community Guidlines.  If someone is behaving outside of these guidelines, you are able to flag comments or posts you deem as inappropriate, which will then be sent to our moderation team for a secondary review. I hope this helps! Smiley Happy 



Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.
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New Neighbor

Re: Community Guidelines

Yes, thank you! I have done that but I see they are continuing to do this. I see it on my notifications but when I click on the actual site I can't see it. But they do continue, can we find out who they are to contact authorities. They seem suspicious and now they are taunting us.
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New Neighbor

Re: Community Guidelines

Keep trying.
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New Neighbor

Re: Community Guidelines

I have noticed a lot of posts where some Neighbors are very rude making fun of people for what they posted even though it is within the guidelines of what is appropriate to post. Just because they may not be interested in what someone posted they make very rude comments telling people to quit posting certain things because they’re tired of all the notifications. It really just boggles my mind why they belong to this if they don’t want to be notified of possible criminal activity or suspicious people etc. But even more so is how unneighbourly their comments are. Something needs to be done because this makes people afraid to post because they are worried about the harassment others may inflict upon them.
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New Neighbor

Re: Community Guidelines

It’s people rude comments that is the problem. Perhaps the moderators need to pay more attention to the comments being left, taunting or ridiculing people for what they are posting.
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Community Manager

Re: Community Guidelines

Hey neighbors! We are sorry to hear this is occurring and not at all the experience we want for our neighbors. You are able to flag comments or posts you deem as inappropriate, or are not following Ring Neighbors Community Guidelines. Once flagged, the comment or post will disappear from your local feed and will be sent to our moderation team for a secondary review. I'll, of course, be sharing this feedback with the team as well.



Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.
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New Neighbor

Re: Community Guidelines

Hello, my family and I are new to the Ring community.
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