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Thank you for your patience! Community is back up and running. Please flag a Moderator if you experience any issues while posting. Thank you :)

Community Guidelines

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Community Manager

Community Guidelines

Ring welcomes you to the Ring Community (or “Community”) - a peer-to-peer forum offering guidance and positive, constructive interaction for all neighbors. Reading the Community does not require you to be logged in. However, if you would like to share feedback or post a question, you will need to log into the Community. No sweat- it’s simple! Simply log in, by clicking the 'Sign In' button on the top right side and use the same email address and password as your Ring.com account.

 

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By using, accessing, reviewing or posting to the Ring Community, you agree to Ring’s Terms of Service and our Privacy Notice. Be sure to check out our New Community Member Checklist  for more tips when joining the Community. 

 

 

If you wish to participate, you must abide by our Community Guidelines below.

 

Always contact support first

If you're having trouble with your Ring device and need extensive troubleshooting, we ask that you first contact support. You'll find plenty of good advice here, but remember that your situation, installation, and/or network may vary from that of the individual sharing a solution. Some advice you find here may even be wrong. Instead, give our team a ‘ring’!  The team is always willing to help you through any problems or questions you may have.

 

Protect the privacy of you and others

Don't share private or personal information with others, such as names, addresses, phone numbers, email addresses, or account information. 

 

Obey the law 

You may not use the Ring Community to engage in or support illegal activities. For example, you may not post or share any content that violates copyright, trademark, or other rights of Ring or third parties. We also won't tolerate any discussion of illegal activities, including (but not limited to) drug use, hacking, or piracy.

 

Stay relevant

It’s easy to get sidetracked, but let’s make sure that when we are commenting or answering other neighbors’ posts, we are staying as close to the topic as we can. Please keep this in mind, as well, when you are posting to ensure it is featured in the correct discussion forum. Please do not post duplicate messages in different areas of the Community and remember to use the search feature before posting, to see if your question has already been answered. 

 

No “trolling”

Please leave all rude posts at the door. Ring does not permit any type of trolling, which may include hijacking or taking a thread drastically off topic, shaming, personal attacks, etc. If you are trolling, we will remove your posts and your account will be permanently banned. If banned for trolling, you will not be permitted to participate again. Ring Community is here to help one another. If you find yourself becoming flustered or trying to help a neighbor out, but feel ‘neglected’, step back. A neighbor reserves the rights to follow or not follow your comments or suggestions. Always remember to show your gratitude to those who have helped you or inspired you! 

 

Don’t post or ask for coupons or discounts

The Ring Community is for personal, non-commercial use. This is not the space to buy or sell goods. Please do not share referral links in the community. Any such posts will be deleted and can result in suspension or a ban. Look for promotions, when available, to be provided from the Ring Community team. Any such behavior will be removed and can result in a suspension or ban.

 

Moderator rights

The Ring Team reserves the right to remove or modify any post, including those that violate these Guidelines, the Terms of Service or the Privacy Notice. We may use the email address associated with your Community account to communicate with you directly in regards to a specific post. This will also assist the team with gathering more information on trending topics. 

 

We may also ban any neighbor at our sole discretion. We will always communicate with you via private message to inform you of any decision. We ask that you do the same if you need to comment on a moderation action as to not disrupt the rest of the community. Please note, these guidelines are subject to update without notice and we urge neighbors to check the guidelines on a regular basis. 

 

Ring Employees in the Community

Please be mindful that any official Ring employee in the community will have a Ring logo next to their username. These employees, including, but not limited to Community Manager, Moderator and Blog Authors, are here to step in and offer guidance and may be able to help out when assistance is requested. Remember, Ring community is a peer-to-peer platform, not a direct customer support channel and if you need direct customer support, please give us a call, email or hop on our chat for immediate assistance*. Find all support phone numbers, here. Please don’t hesitate to reach out to us directly at Community@ring.com with questions about Community, including technical support and help with log-in.

 

Flag inappropriate content for review

If you recognize any violation of these guidelines, please notify us within the community by choosing "Report Inappropriate Content" from the message's Options menu and let us know why you feel the content is inappropriate.

 

If you have any questions about our guidelines, terms, or policies, let us know.

 

Feedback & Ideas & Community assistance

We want this community to be the best it possibly can be. Please reach us directly at community@ring.com on how we can improve your experience on the Ring Community. 

 

*Please note due to COVID-19, our Community Support is available by phone 3AM-11PM or via chat 5AM-9PM PDT, seven days a week.

 

 

Got a question? The Community is full of answers! Use our Search bar at the top for quick results.
20 REPLIES 20
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New Neighbor

Re: Community Guidelines

I posted about an incident this weekend where pranksters were ringing, kicking and banging at my door. On 2 separate occasions 12mid and 2am. Then they took a post from the horse trail and jammed my door so when someone comes out it whacks them on the head. This is why we bought this system. Now I'm getting rude comments from neighbors 16 and 17. Laughing at my situation and saying how funny this all is. What can be done about them. How can the ring community help!
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New Neighbor

Re: Community Guidelines

That’s unfortunate, and certainly unfunny. We are just now setting everything up, and they recommend contacting Ring, first, for any problems. Maybe they can help!
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Community Moderator

Re: Community Guidelines

Sorry to hear about this experience @Mommabear! We do have a team of moderators who ensure all posts follow the Ring Neighbors Community Guidlines.  If someone is behaving outside of these guidelines, you are able to flag comments or posts you deem as inappropriate, which will then be sent to our moderation team for a secondary review. I hope this helps! Smiley Happy 



Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.
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New Neighbor

Re: Community Guidelines

Yes, thank you! I have done that but I see they are continuing to do this. I see it on my notifications but when I click on the actual site I can't see it. But they do continue, can we find out who they are to contact authorities. They seem suspicious and now they are taunting us.
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New Neighbor

Re: Community Guidelines

Keep trying.
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New Neighbor

Re: Community Guidelines

I have noticed a lot of posts where some Neighbors are very rude making fun of people for what they posted even though it is within the guidelines of what is appropriate to post. Just because they may not be interested in what someone posted they make very rude comments telling people to quit posting certain things because they’re tired of all the notifications. It really just boggles my mind why they belong to this if they don’t want to be notified of possible criminal activity or suspicious people etc. But even more so is how unneighbourly their comments are. Something needs to be done because this makes people afraid to post because they are worried about the harassment others may inflict upon them.
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New Neighbor

Re: Community Guidelines

It’s people rude comments that is the problem. Perhaps the moderators need to pay more attention to the comments being left, taunting or ridiculing people for what they are posting.
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Community Moderator

Re: Community Guidelines

Hey neighbors! We are sorry to hear this is occurring and not at all the experience we want for our neighbors. You are able to flag comments or posts you deem as inappropriate, or are not following Ring Neighbors Community Guidelines. Once flagged, the comment or post will disappear from your local feed and will be sent to our moderation team for a secondary review. I'll, of course, be sharing this feedback with the team as well.



Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.
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New Neighbor

Re: Community Guidelines

Hello, my family and I are new to the Ring community.