A couple things re: 2020:
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Is Homekit support ever going to be done? This is important for automations, integrations with Siri Shortcuts and other features that make it easy to use the alarm. For example, right now I can say Siri Unlock Front Door. But I can’t say Siri Disarm Alarm.
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The Protect Plus Subscriber discount is not very useful for Amazon Prime subscribers. I can buy products for less on Prime than I can at Ring with 10% discount due to shipping. Since Ring is owned by Amazon I’d like to see a Protect Plus Subscriber discount that can be used at Amazon for true loyalty savings.