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Where is my subscription

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New Neighbor

Where is my subscription

I have a new ringsoor bell 2 in a new home. I deactivated the last one last year in May. This year I was charged $30 for annual subscription. Now when I added this new bell .. i see trial not the subscription I paid for?
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Accepted Solutions
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Community Manager

Re: Where is my subscription

Hey @Khurramjkhan. Whenever you set up a new device, you get a 30 day free trial of the Protect Plus Plan. This is put in the mist of your previous plan you may have had set up, allowing you that free 30 days. Your old plan should continue when the trial is over. To confirm this, or if you don't see the plan when the trial is over, please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.



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Highlighted
Community Manager

Re: Where is my subscription

Hey @Khurramjkhan. Whenever you set up a new device, you get a 30 day free trial of the Protect Plus Plan. This is put in the mist of your previous plan you may have had set up, allowing you that free 30 days. Your old plan should continue when the trial is over. To confirm this, or if you don't see the plan when the trial is over, please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.



Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.

View solution in original post

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New Neighbor

Re: Where is my subscription

Thanks will let you know after the 30 days