Hey @AlexEthridge. The Community forum is for neighbor to neighbor support and help, so we do not have an official customer complaint form. For a direct line to support and to speak to someone on your complaint, you can give our support team a call directly. For this, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.
You are free to call about your concern, especially if it is to do with billing or devices that may need to be replaced, refunded, etc., as our support can actively address that on your personal account. If this is feedback on an experience or expressing how you feel, you’re welcome to detail it in your post here, though it will not receive an official response from our support team. Please note that this is a public forum, so please do not include any personal details that are not appropriate for a public forum. Thanks in advance! 