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When does monitoring start?

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New Neighbor

When does monitoring start?

My free trial of Protect Plus ends Feb 3. I jusy now signed up and paid for the plan for a year. When does monitoring start? I wasn't asked to provide a password, so if there's an incident and I get a call, I won't be able to identify myself. What's happening?

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New Neighbor

Re: When does monitoring start?

I called customer service and learned that monitoring does not start automatically when you purchas the Protect Plus plan. You need to log into your account and sign up for monitoring. I did that, and everyhting seems to be ok now.

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1 REPLY 1
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New Neighbor

Re: When does monitoring start?

I called customer service and learned that monitoring does not start automatically when you purchas the Protect Plus plan. You need to log into your account and sign up for monitoring. I did that, and everyhting seems to be ok now.

View solution in original post