Hi @snigehere. Typically, when you reach out to Ring support, you may get a survey after your support request. Normally the survey is sent out within the first week of your request but sometimes they are sent out later on, which may be why you got the late request. This is something that is automatically generated, so you shouldn’t have to worry about it. If you’d like to verify, you can contact support and they will be able to assist you!