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Unable to subscribe to ring protect plan

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New Neighbor

Unable to subscribe to ring protect plan

When I sign in to ring.com and go to my name and "add plan", the page is blank and propts me to download the app, which I already have. It doesn't register the device I want to subscribe. 

1 REPLY 1
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Community Manager

Re: Unable to subscribe to ring protect plan

Hey @annaucd. Please ensure that you are not doing this with a VPN enabled on your network, and from a computer's browser, as some mobile browsers may not process the plan request. In addition, you can try clearing your cache and cookies and using another browser if you were already seeing this concern on a web browser. In the event that this may continue and you cannot add the plan yourself, please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.



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