Hey @annaucd. Please ensure that you are not doing this with a VPN enabled on your network, and from a computer's browser, as some mobile browsers may not process the plan request. In addition, you can try clearing your cache and cookies and using another browser if you were already seeing this concern on a web browser. In the event that this may continue and you cannot add the plan yourself, please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.