cancel
Showing results for 
Search instead for 
Did you mean: 

Sharing Ring Device with Family

Highlighted
New Neighbor

Sharing Ring Device with Family

I installed a Ring Video Doorbell for my mom, and she shared the notifications with me.  How can I access video on her device from my account ?

1 REPLY 1
Community Manager

Re: Sharing Ring Device with Family

Hey @JJohnson27519. You will need to make sure you are listed as a shared user. If you're listed as a shared user on her account, you can access her device at any time by toggling your locations. Once you open up the Ring app, go into the main menu and then click on your current Location above the Dashboard. Once you select that, you'll see a location that says "Location Name (Shared)." This will be your mom's location. Select that, go to devices, and you should see it there!



Like my answer? Accept it as a solution (click on the 'Accept Solution' button next to 'Reply' on my post). Learn more about the Community, here.