On 20 Dec 2019, Ring.com sent out an email regarding the compromise of user account information. Specifically: "Malicious actors obtained some Ring users’ account credentials (e.g., username and password) from a separate, external, non-Ring service and reused them to log into some Ring accounts."
Perhaps I need to re-read the Terms of Service or Privacy Statement - but, HOW did these 'malicious actors' obtain the Ring user account information in the first place?
Do you sell that sensitive information to separate, external, non-Ring service providers?
Hi @PeterFJ , as the email states the information was obtained from separate, external, non-Ring services. When people reuse the same username and password on multiple services, it’s possible for malicious actors to gain access to many accounts. Read more about the importance of password best practices here: https://blog.ring.com/2019/12/12/rings-services-have-not-been-compromised-heres-what-you-need-to-kno...