Hey @NancyJohnson, have you tried reaching out to our support team on this? This is a great place to start in order sort this out so your Ring app can go back to functioning as it once was. Additionally, you can try removing the Ring app from your phone, rebooting your phone, and then reinstalling the app. If this does not resolve your concern, please reach out to them here for further assistance. Feel free to let us know how it goes!