You notified me today that my plan was cancelled because payment wasn’t received.
However, I did receive notice from my bank that RING was in fact paid and payment was processed.
Whats the deal?
You notified me today that my plan was cancelled because payment wasn’t received.
However, I did receive notice from my bank that RING was in fact paid and payment was processed.
Whats the deal?
You’d be better off calling customer support.
Nothing solved
Support can only help with this @Apaulo , therefore, we have accepted @Eagle328 post as the ‘Accepted Solution’.
I have moved to Germany and cancelled my plan. Refund was sent to the credit card on file which was canceled because it was stolen. How do I get my refund?
Regards,
Delberto Martinez
Hi @delbert_64. Please give our support team a call at one of the numbers available here to see if they can refund you to a different card or in a different way. Please note that we’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
I have the doorbell and 1 camera can they both be one yhe same plan???
Absolutely! As long as they are at the same location You can have 2 Protect Basic Plan’s for $3/month or $30/year or you can purchase the Protect Plus Plan, which is $10/month $100/year, and includes unlimited devices, extended warranty and more. Learn more,here!