cancel
Showing results for 
Search instead for 
Did you mean: 

Ring not accepting my card for payment.

Highlighted
New Neighbor

Ring not accepting my card for payment.

I wanted to have the basic package for my ring 2 but every time I’ve put in my debit card details it has been refused and I’m asked to use another method of payment which I don’t have I have approached my bank and they have said that there’s no problem with my debit card so I don’t know what to do. I have now a very expensive doorbell. Does anyone know what I can do to fix this problem?

4 REPLIES 4
Highlighted
Neighbor II

Re: Ring not accepting my card for payment.

Definitely reach out to customer support. They should be able to help with this.

Highlighted
New Neighbor

Re: Ring not accepting my card for payment.

I’ve been in touch with customer support but I’m afraid this will be the third time I’ve done this and still got no where.

Highlighted
New Neighbor

Re: Ring not accepting my card for payment.

Help

Highlighted
Community Manager

Re: Ring not accepting my card for payment.

Hey neighbors! At Ring we value your security and your privacy. Any account specific or billing related inquiries are best done through our support team. I hope this helps! Smiley Happy 



Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.