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Ring Neighborhood Sign in Issue

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New Neighbor

Ring Neighborhood Sign in Issue

Hello, I tried to sign into my neighborhood app and was prompted to verify my account, but have not received an email from Ring.  I have used this app several times, so, it is not my first time using it.  I have tried deleting the app and reinstalling, but, I still am stuck at this screen, yet still waiting for a verification email.  It is not in my spam folder either.

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New Neighbor II

Re: Ring Neighborhood Sign in Issue


@Whitehydrangia wrote:

Hello, I tried to sign into my neighborhood app and was prompted to verify my account, but have not received an email from Ring.  I have used this app several times, so, it is not my first time using it.  I have tried deleting the app and reinstalling, but, I still am stuck at this screen, yet still waiting for a verification email.  It is not in my spam folder either.


Hello @Whitehydrangia   ,

 

 I checked the "Ring Status":

 

https://status.ring.com/

 

and there doesn't appear to be a reported problem there.

 

That was a good idea to have checked your spam folder too, just in case.  If your problem persists you should telephone Ring Support: 

https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch   

 

Unfortunately, due to the Covid-19, their available hours have been changed also:   https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19

 

I hope you find this information useful  Smiley Happy