Resilience

Products Ring Alarm
1

I undertand that if your home internet fails the control unit can still communicate via the mobile data network.

  1. In poor coverage areas can you choose which network this runs on?
  2. If the the ISP has a problem, and your router is working, I can see how the system would work. But if the router fails, or more likely in the event of a power cut how do your sensors / cameras communicate with the control unit?
2

@PW14 wrote:

I understand that if your home internet fails the control unit can still communicate via the mobile data network.

  1. In poor coverage areas can you choose which network this runs on?
  2. If the the ISP has a problem, and your router is working, I can see how the system would work. But if the router fails, or more likely in the event of a power cut how do your sensors / cameras communicate with the control unit?

Hello @PW14 ,

  1. The cellular SIM card in your Alarm Base Station, I believe is an AT&T card. If AT&T coverage is not available in your area, I don’t know if it is possible to get a different cellular carrier SIM card from Ring. You would have to telephone Ring Support for that information at:

https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch

Unfortunately, due to the Covid-19, their available hours have been changed also:

https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19

  1. All your Alarm sensors are battery powered an do not use the Wi-Fi frequency. The sensors communication to your Alarm Base Station with Z-Wave frequency. In the Z-Wave frequency band, different countries’ laws permit different Z-Wave specific-frequency usage, so that’s why trying to use an Base Station designed for use in one country may be different in another country, and therefore are not interchangable.

Your Base Station then connects to the Internet using with Wi-Fi (2.4GHZ or 5Ghz) or a Ethernet cable to your Wi-Fi Router, or using the Cellular back up when the router is down. You will receive a Notification from your Base Station when the Wi-Fi is down and your Base Station is running on its internal back up battery for up to 24-hours, depending on your usage.

https://support.ring.com/hc/en-us/articles/115005323926-What-Happens-When-Your-Ring-Alarm-Goes-Offline

I hope you find this information helpful. :slight_smile:

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