Hey neighbors! If you’re having any concerns with your payments and/or reimbursements for the Protect Plans, it’s best to contact our support team directly on this. Our chat support should be able to help with some Ring Protect Plan questions if you do not have the time to call, but otherwise, for more in-depth support or specific account concerns, you will need to call out support team directly. Then can sort out any concerns of new plans starting before a trial ends, and any reimbursement you may need.
Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.