Hi @OldCuban. As this is a neighbor-to-neighbor support forum and not a direct line to support, it would be best for you to reach out to our support team for any billing or promo code inquiries. You can give our support team a call at one of the numbers available here. They’ll be able to take a closer look at what’s going on and help get this sorted out for you. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. 