Thanks for the response Marley.
I will try to change ownership. However, I’m skeptical it will work. I’m not receiving emails from RING to our mail server for this account, so I doubt I’ll receive the email authorizing to release ownership of the device. But let’s not jump to conclusions; I’ll try it.
If I do need to contact phone support, via the numbers you provided, how do I get to talk to a person? The phone tree wants me to authenticate using the app or the website or a one-time code, and I can’t do any of those things with the account in question. Should I use this second account in order to get through the phone tree and talk to a person about the account that’s actually a problem?